Terms of Use

Last updated: June 2026 · v2

1. Acceptance of These Terms

These Terms of Use (the "Terms") govern your access to and use of the ImmoFax platform and service, and the website at https://immofax.ai (together, the "Service"), operated by 9533-1518 Québec inc., doing business as Pilr Inc. ("Pilr," "we," "our," or "us").

By creating an account, subscribing, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Service.

These Terms apply to the ImmoFax product. They do not govern our separate corporate website at https://pilr.ai, which has its own terms of use.

2. What ImmoFax Is

ImmoFax is a due-diligence support tool that compiles and structures property-related information from public, municipal, environmental, and third-party sources, and that provides comments and guidance to support your analysis. It is intended to assist real-estate professionals. ImmoFax does not replace your professional judgment or the verifications you must carry out as part of your obligations. Section 10 sets out important limitations regarding information and accuracy.

3. Eligibility and Accounts

You must have the legal capacity to enter into a binding agreement in your jurisdiction in order to use the Service. The Service is intended for professional and business use. If you use the Service on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf, and "you" includes that organization.

You agree to provide accurate and complete registration information and to keep it up to date. You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly at info@pilr.ai of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

4. Subscriptions, Fees, and Payment

Access to ImmoFax is offered on a paid-subscription basis. The fees, billing frequency, and features applicable to your plan are those presented to you at the time of purchase. Payments are processed by our third-party payment processor, Stripe; by subscribing, you authorize the applicable charges, including recurring charges where your plan renews automatically.

Unless stated otherwise, fees are exclusive of applicable taxes, which you are responsible for paying. Subscriptions renew automatically for successive periods unless cancelled before the end of the then-current period, in accordance with the cancellation method we make available. We may change fees or plans on reasonable advance notice, with changes taking effect at your next renewal. Except where required by applicable law or expressly stated, fees are non-refundable.

5. Licence to Use the Service

Subject to these Terms and to payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for your own internal professional purposes during your subscription. All rights not expressly granted are reserved.

6. Your Content

You retain ownership of the documents, files, and content you upload to the Service ("User Content"). You grant Pilr a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, and use User Content solely to provide, secure, maintain, and improve the Service and as described in our Privacy Policy.

You represent and warrant that you have the necessary rights and authority to upload your User Content and to allow us to process it, and that your User Content and its processing do not violate any law or the rights of any third party. You are solely responsible for your User Content.

7. Reports and Permitted Use of Output

"Reports" means the structured outputs, analyses, comments, and risk signals that ImmoFax generates for you. Subject to these Terms and to payment, you may use Reports for your own internal and professional purposes and share them with your own clients in the ordinary course of your professional services.

You may not resell, redistribute, sublicense, publish, or otherwise commercially exploit Reports or the Service as a standalone data product or service, make them available to third parties other than as described above, or use the Service or any output to build, train, or improve a competing product or service. The underlying source data remains subject to the rights and terms of its original sources.

8. Intellectual Property

The Service, including all software, the ImmoFax platform and technology, the databases, the design, structure, selection, arrangement, and presentation of information, the report templates and format, and all related intellectual property, are owned by Pilr or its licensors and are protected by applicable intellectual-property laws.

The names "Pilr" and "ImmoFax," the Pilr and ImmoFax logos, and any related names, marks, and slogans are trademarks of Pilr or its licensors, whether or not registered. You may not use any of these marks without our prior written permission. Except for the limited rights expressly granted in these Terms, no ownership or other right in the Service or its content is transferred to you, and all rights are reserved.

If you provide suggestions, ideas, or other feedback about the Service, you grant Pilr a perpetual, irrevocable, royalty-free right to use that feedback for any purpose, without restriction or obligation to you.

9. Prohibited Conduct

You agree not to, and not to attempt to:

use the Service in any way that violates any applicable law or regulation, or for any unlawful or fraudulent purpose;
copy, reproduce, republish, distribute, sell, license, or otherwise commercially exploit the Service or any Report, except as expressly permitted in Section 7;
scrape, crawl, harvest, "data mine," or use any automated means or bot to access, monitor, or copy the Service or its content, except as we expressly authorize in writing;
reverse engineer, decompile, or disassemble any part of the Service, except to the extent this restriction is prohibited by applicable law;
circumvent or attempt to circumvent any security or access-control measure, or access any part of the Service you are not authorized to access;
share, sell, or transfer your account or credentials, or allow others to use the Service through your account except as permitted by your plan;
introduce any virus, malware, or harmful code, or otherwise interfere with, disrupt, overload, or impair the Service or its infrastructure;
use the Service, or any output, to build, train, or improve a competing product or service;
upload content you do not have the right to upload, or that infringes the rights of, or contains personal information about, any third party without the necessary authority; or
misrepresent your identity or affiliation, or use the Service in a manner that violates the terms of any underlying data source.

10. Information, Accuracy, and Professional Responsibility

The Report generated by ImmoFax compiles and organizes property-related information from public, municipal, environmental, and third-party sources. It also includes comments and guidance intended to support your analysis.

Despite the care taken in selecting sources and processing data, some information may be incomplete, outdated, or not included in the Report due to technological limitations or conditions specific to each source. For example, certain information from the Land Registry (Registre foncier), including digitized property indexes and digitized full-length deeds, may be retrieved by ImmoFax but is not currently processed in the interface.

ImmoFax is designed to assist you in your due-diligence efforts by facilitating access to relevant information and accelerating analysis. It does not replace professional judgment or the verifications you must carry out as part of your obligations. Accordingly, you remain fully responsible for:

verifying the accuracy and currency of the information;
completing additional research when required; and
consulting original documents and, where necessary, the relevant authorities or specialized professionals.

ImmoFax does not guarantee the accuracy, completeness, or timeliness of the information presented. The comments, guidance, and explanatory elements provided in a Report are for information purposes only and do not constitute legal, brokerage, valuation, appraisal, financial, tax, or other professional advice. In the event of a discrepancy between the information presented in a Report and that from an official source, the official source prevails. By using ImmoFax, you acknowledge having read and accepted this Section.

11. Third-Party Sources and Links

The Service draws on, and may link to, third-party and public sources. We do not control and are not responsible for the content, availability, accuracy, or practices of those sources. Your use of source materials may be subject to the sources' own terms and policies, and it is your responsibility to comply with them.

12. Disclaimer of Warranties

The Service and all content and output are provided "as is" and "as available," without warranty of any kind, whether express, implied, statutory, or otherwise. To the fullest extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Service will be uninterrupted, secure, accurate, current, complete, or free of errors or harmful components.

Some jurisdictions, including Québec, do not allow the exclusion of certain warranties or legal guarantees. To the extent any such warranty or guarantee cannot be excluded under applicable law, the exclusions in this Section apply only to the extent permitted by that law, and nothing in these Terms limits any right or guarantee you may have that cannot be limited or excluded by law.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Pilr and its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, or goodwill, arising out of or relating to your access to or use of, or inability to access or use, the Service, its content, or any Report, whether based on contract, extra-contractual liability (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred Canadian dollars (CAD $100). Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Pilr and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your User Content, your use of the Service or any Report, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

15. Suspension and Termination

We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, fail to pay applicable fees, or use the Service in a way that may harm Pilr, other users, or third parties, or as required by law. You may stop using the Service and cancel your subscription at any time in accordance with the cancellation method we make available.

On termination, your right to access and use the Service ends. Sections that by their nature should survive (including those concerning intellectual property, prohibited conduct, disclaimers, limitation of liability, indemnification, and governing law) survive termination. Our handling of your information after termination is described in our Privacy Policy.

16. Changes to the Service and These Terms

We may change, suspend, or discontinue any part of the Service at any time. We may also revise these Terms from time to time. The revised Terms will be posted with an updated "Last updated" date and take effect when posted (or as otherwise indicated). Your continued use of the Service after the revised Terms take effect constitutes your acceptance of them.

17. Privacy

Your use of the Service is also subject to our Privacy Policy, which describes how we collect, use, and protect personal information in connection with the Service. By using the Service, you acknowledge that you have read the Privacy Policy.

18. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or relating to these Terms or the Service, are governed by the laws of the Province of Québec and the federal laws of Canada applicable in Québec, without regard to conflict-of-laws principles. You agree that the courts of the Province of Québec (judicial district of Montréal) have exclusive jurisdiction, subject to any mandatory right you may have under applicable law to bring proceedings in another forum.

19. Language

These Terms are available in English and in French. In case of any discrepancy between the two versions, the French version prevails. Les parties ont exigé que la présente convention et tous les documents qui s'y rattachent soient rédigés en français.

20. General

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Pilr regarding the Service and supersede any prior agreements on that subject. If any provision is held to be invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect. You may not assign these Terms without our prior written consent; we may assign them in connection with a reorganization, merger, or sale. Our failure to enforce any provision is not a waiver of it. We are not liable for any failure or delay caused by events beyond our reasonable control.

21. Contact

If you have questions about these Terms, contact us at:

9533-1518 Québec inc. (doing business as Pilr Inc.) — Montréal, Québec, Canada — Email: info@pilr.ai.

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